The National Emergency Management Agency (NEMA) has reaffirmed its commitment to quality humanitarian service delivery and strengthened stakeholder collaboration as it marked the 2025 Customer Service Week under the theme “Mission Possible.”
Speaking at the opening ceremony in Abuja, NEMA Director General, Mrs. Zubaida Umar, described the annual celebration as more than a tradition—it is a renewed call to serve Nigerians with empathy, professionalism, and excellence, especially in times of crisis.
“Our customers are the millions of Nigerians whose lives depend on our efficiency and compassion,” she said. “Customer care in NEMA is not a department—it is the heart of our mandate.”
‘Mission Possible’ — A Theme of Service, Passion, and Teamwork
The 2025 theme, Mission Possible, captures NEMA’s belief that no humanitarian challenge is insurmountable when service is driven by teamwork, dedication, and a shared mission.
Mrs. Umar emphasized that quality assurance and compliance remain central to NEMA’s operations. She noted that relief materials must reach the right people at the right time, underscoring the need for transparency, accountability, and adherence to both national and international standards in emergency response.
“Disasters do not give notice. A timely response or a kind word can make the difference between despair and hope,” she added. “Through service, innovation, and unwavering commitment, we will continue to show that for NEMA and for Nigeria, the Mission is Possible.”
Stakeholders Pledge Support for Humanitarian Mission
The event witnessed goodwill messages from partner agencies, including:
- Nigeria Security and Civil Defence Corps (NSCDC)
- Federal Road Safety Corps (FRSC)
- Nigerian Meteorological Agency (NiMet)
- Nigerian Red Cross Society
- Nigerian Police Force
- Federal Fire Service
All stakeholders pledged to deepen collaboration with NEMA in advancing emergency preparedness, disaster risk reduction, and humanitarian service delivery in Nigeria.
Media and Stakeholders Honoured for Excellence
As part of the highlights, awards were presented to selected stakeholders and media organizations, including the Federal Radio Corporation of Nigeria (FRCN), in recognition of their outstanding contributions to public awareness, disaster reporting, and national development.
Panel Discussions and Capacity Building
The 2025 Customer Service Week also featured panel discussions on enhancing humanitarian response, learning sessions focused on quality assurance and compliance alongside interactive stakeholder engagements to explore ways of improving service delivery in emergency management.
The celebration provided a platform to celebrate the dedication of NEMA staff nationwide, recognize key partners, and reinforce a collective vision for a more responsive and compassionate emergency management system in Nigeria.
