The Joint Admissions and Matriculation Board (JAMB) has announced the creation of a Candidate Counselling Emergency Support Centre (CCESC) aimed at providing urgent assistance to candidates with immediate concerns. This move comes in response to the growing need for timely support during the ongoing fallout from the 2025 Unified Tertiary Matriculation Examination (UTME).
In a statement posted via its official X (formerly Twitter) handle on Friday, the examination body confirmed that the new support centre would serve as a complementary service to its existing ticketing platform, which remains the primary and most reliable channel for candidate communication.
“In addition to our usual and preferred ticketing platform for Candidate Support, JAMB has now opened a Candidate Counselling Emergency Support Centre (CCESC),” the statement read.
Candidates requiring immediate assistance can now contact any of the designated officials — Gbenga, Yusuf, Dubem, Tony, Ogbonna, and Emma — through the helpline number: 07002200016.
System Glitch Affects Over 300,000 Candidates
This development follows public concerns over a technical glitch that disrupted the 2025 UTME, affecting over 300,000 candidates across several centres, particularly in parts of the South East and Lagos. The incident has prompted the Board to schedule a fresh examination for the affected candidates.
Oloyede Receives Public Support Amid Crisis
Amid the controversy, prominent academic and legal scholar, Prof. Yusuf Ali, publicly defended JAMB Registrar, Prof. Is-haq Olanrewaju Oloyede, lauding his integrity and leadership in addressing the crisis head-on.
In a statement titled ‘Prof. Is-haq Olanrewaju Oloyede, The Uncommon Person’, Prof. Ali described Oloyede’s decision to admit the system error and empathize with affected students as rare and commendable within Nigeria’s public service sector.
“It was unfortunate that a technical glitch, caused by third parties, negatively affected the 2025 JAMB examination. However, Prof. Oloyede chose not to follow the usual path of denial. Instead, he admitted the failure and took full responsibility as the head of the organization,” Prof. Ali noted.
He further praised the Registrar’s proactive leadership and dedication, recounting Oloyede’s hands-on oversight in the months leading up to every examination cycle.
“No serious leader abandons ship during a crisis. Prof. Oloyede’s resolve to stay and rectify this issue exemplifies true leadership,” Ali added.
As JAMB works to address the technical issues and reassure the public, the establishment of the Candidate Counselling Emergency Support Centre signals a responsive step toward improving candidate welfare. The education community now awaits the Board’s next moves as it prepares to conduct supplementary exams for those impacted by the 2025 UTME glitch.
