The Federal Competition and Consumer Protection Commission (FCCPC) has commenced an investigation into Uber’s abrupt withdrawal from the Nigerian market, with particular attention to how the ride-hailing company handled unfulfilled services and outstanding obligations to customers.
The FCCPC Chief Executive Officer, Tunji Bello, disclosed this in an interview with Bloomberg on Sunday.
Bello said the commission was examining the circumstances surrounding Uber’s exit, particularly the company’s obligations to consumers following the termination of its operations in Nigeria.
“We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” he said.
Uber announced on September 2 that it was winding down its operations in Nigeria and Uganda with immediate effect.
The company said the decision followed a “thorough review” and stressed that the withdrawal was limited to the two countries and would not affect its operations elsewhere in Africa.
“After a thorough review, we have taken the difficult decision to wind down operations in Nigeria and Uganda, effective September 2, 2026. This decision is limited strictly to these two markets and does not impact our operations across the rest of the continent,” Uber said.
The decision has opened opportunities for rival ride-hailing platforms, including Bolt and inDrive, which have signalled plans to expand their presence and capture a larger share of Nigeria’s ride-hailing market.
Uber’s withdrawal also came amid a broader global restructuring by the company, including plans to cut more than 3,000 jobs worldwide as it seeks to reduce management layers and refocus spending on its core business.
The company had operated in Nigeria for more than a decade but faced repeated disputes with drivers over fares, commission rates and working conditions.
Drivers staged protests against the company in 2017, 2023 and 2025.
The FCCPC investigation now places Uber’s exit under regulatory scrutiny, particularly over its treatment of customers and any services or obligations that remained outstanding when the company ceased operations in Nigeria.
